At Kafiya Fashion, we understand the importance of your privacy, and we are committed to protecting the personal information you share with us. This Privacy Policy explains the types of personal information we collect, how we use it, and the steps we take to safeguard your information when you shop with us or interact with us online and offline. By visiting our website kafiyafashion.com or shopping at our stores, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information from you when you engage with us in various ways, including shopping online or in-store, participating in promotions or surveys, subscribing to our newsletter, or contacting our customer service team. Below are the types of information we may collect:
a) Information You Provide Directly:
- Purchases and Transactions: When you purchase products from Kafiya Fashion, either online or in-store, we collect details such as your name, billing and shipping addresses, email address, phone number, payment information (credit/debit card details), and any other necessary details to process your order.
- Account Creation and Registration: If you choose to create an account on kafiyafashion.com, we will collect information such as your name, email address, phone number, and a password to secure your account.
- Newsletters and Promotions: If you subscribe to our newsletter, we will ask for your email address and may also collect optional details such as your product interests, name, and postal code to tailor our communications to your preferences.
- Customer Service Requests: If you contact us with an inquiry, complaint, or suggestion, we may collect your contact information, such as your name, phone number, and email address, to assist you promptly.
b) Automatic Data Collection:
We automatically gather certain technical information when you visit our website kafiyafashion.com, including your IP address, browser type, device information, operating system, and browsing activity on our website. This helps us improve your shopping experience, monitor website performance, and personalize your interactions.
c) Cookies and Tracking Technologies:
Like most websites, we use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track your shopping activity, and provide personalized content. You can manage your cookie preferences by adjusting the settings in your browser, but please note that disabling cookies may limit certain website features.
2. How We Use Your Information
We use the information we collect for several purposes, all aimed at improving your experience with Kafiya Fashion:
- Order Processing: To fulfill your purchase orders, process payments, and deliver products or services.
- Customer Service: To respond to inquiries, address complaints, process returns and exchanges, and provide general customer support.
- Marketing and Promotions: To send you updates about sales, new arrivals, events, and promotions via email or SMS, based on your preferences. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails.
- Account Management: To create and manage your account, help you track orders, store shipping and billing details, and provide faster checkout experiences.
- Website Improvement: To improve the design, functionality, and user experience of our website by analyzing your browsing activity and preferences.
- Legal and Compliance: To comply with applicable laws, regulations, and legal obligations, such as responding to subpoenas or court orders.
3. How We Protect Your Information
Your privacy and security are our top priorities. We employ a variety of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Encryption: We use secure sockets layer (SSL) encryption technology to protect sensitive information such as payment details during transmission.
- Access Control: Only authorized personnel who need access to your information to perform their duties are allowed to view or process your personal data.
- Payment Security: We do not store your full credit card details. All payments are processed through secure, third-party payment gateways.
While we take appropriate steps to safeguard your personal information, please remember that no security system is completely impenetrable. We are constantly working to enhance our security practices to ensure the safety of your data.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, there are certain situations where we may share your information with trusted service providers who help us run our business:
- Third-Party Service Providers: We may share your personal information with trusted partners who assist with services such as payment processing, product delivery, customer support, and website hosting. These service providers are contractually bound to protect your data and use it only for the purposes for which it was provided.
- Legal Compliance: In rare cases, we may disclose your personal information if required to do so by law, or in response to a legal request such as a subpoena, court order, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of Kafiya Fashion, your personal information may be transferred as part of the transaction. We will notify you if this occurs and provide you with the option to opt-out of certain uses of your information.
5. Your Choices and Rights
We respect your right to control your personal information. Here’s how you can exercise your choices:
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or SMS messages from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.
- Access and Update Your Information: You can access, update, or correct your account information by logging into your account on kafiyafashion.com. If you need assistance, our customer service team will be happy to help.
- Data Deletion: If you no longer wish for us to retain your personal information, you may request that we delete your data. Please note that certain information may be retained for legal or business purposes, such as processing outstanding orders or complying with legal obligations.
- Cookies Management: You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, certain features of our website may not function properly if cookies are disabled.
6. Third-Party Websites and Links
Our website may contain links to third-party websites for your convenience, such as partners or affiliates. Please be aware that these websites have their own privacy policies, which may differ from ours. We recommend that you read their privacy policies carefully before submitting any personal information.
We are not responsible for the practices or content of third-party websites and do not endorse or control the information they collect.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and we encourage you to review the policy periodically. If there are any significant changes, we will notify you through an appropriate communication channel.
8. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy, or if you would like to access or update your personal information, please contact us at:
Kafiya Fashion Customer Support
Email: kafiyafashion@gmail.com
Phone: +88 1712-159995
Address:
This Privacy Policy was last updated on [15-11-2024].
We appreciate your trust in Kafiya Fashion, and we are committed to