At Kafiya Fashion, we strive to ensure that your shopping experience is as seamless and convenient as possible, from the moment you place your order to the delivery at your doorstep. Below you will find all the details regarding our shipping, delivery charges, and return policy, designed to make your shopping experience smooth and hassle-free.
Shipping Charges
We offer affordable and transparent shipping rates for both domestic and international orders. Whether you’re shopping within Bangladesh or from outside the country, we ensure that your items are delivered safely and on time.
Shipping within Bangladesh
- Inside Dhaka City:
Delivery charge: 80 TK - Outside Dhaka (Rest of Bangladesh):
Delivery charge: 120 TK (Advance payment required)
For all orders within Bangladesh, we aim to provide fast and reliable delivery, ensuring that your items reach you in the shortest time possible.
International Shipping
- Shipping Charge for Outside Bangladesh:
Delivery charge: $15 USD
We offer international shipping to select countries. The delivery time may vary depending on your location, but we are committed to ensuring that your order arrives safely and promptly.
Delivery Time
We understand how important it is to receive your order in a timely manner. That’s why we provide estimated delivery times based on your location:
Domestic Deliveries (Bangladesh)
- Delivery within Dhaka City:
Estimated delivery time: 3-5 working days. - Delivery to Rest of Bangladesh (Outside Dhaka):
Estimated delivery time: 3-5 working days.
For orders placed within Dhaka or other regions of Bangladesh, we work hard to ensure that your items reach you within 3-5 working days. We also offer the convenience of advance payment for deliveries outside Dhaka.
International Deliveries (Outside Bangladesh)
- Delivery Time:
Estimated delivery time: 10-15 working days.
International shipping times may vary depending on the destination country, customs processing, and other factors. We recommend allowing up to 15 working days for delivery, though in most cases, your order will arrive sooner.
Return Policy
At Kafiya Fashion, we want you to be completely satisfied with your purchase. However, we understand that sometimes returns may be necessary. Please read through our return policy for both domestic and international returns to ensure a smooth process.
Return Policy in Bangladesh
ডেলিভারি ম্যানকে ডেলিভারির টাকা আগে বুঝিয়ে দিয়ে প্রোডাক্টটি বুঝে নিবেন। ডেলিভারি ম্যান থাকাকালীন প্রোডাক্ট চেক করুন । তিনদিনের মধ্যে আপনার কোনো অভিযোগ থাকলে সেই অনুসারে রিপ্লেসমেন্ট সুবিধা দেয়া হবে । তিনদিন পর কোনো অভিযোগ বিবেচনা অথবা রিপ্লেসমেন্ট সুবিধা গ্রহণযোগ্য হবে না।
- Returns Procedure:
Returns are not free, and the customer is responsible for the cost of returning the item to us. Once we receive your returned item, we will process your refund for the cost of the item along with the original delivery charge. - Timeframe for Returns:
You have 14 days from the date you receive your order to initiate a return. - Condition of Items:
The items being returned should be in their original, unused condition. If you receive an item that is damaged or defective, please reach out to us immediately for a prompt resolution. - Return Shipping:
We recommend using a trackable shipping service for returns and keeping proof of postage receipt until your return is processed. This helps ensure that your return is safely delivered back to us and processed without delays. - Separate Orders for Returns:
If you are returning multiple items, we ask that you send them back separately to ensure that each return is processed efficiently and in a timely manner.
Return Address (Bangladesh)
Please send your returns to the following address:
Kafiya Fashion
House No: Ka- 3/2 (2nd Floor)
Nazar Mahamud Road, South Shahjadpur
Badda, Gulshan- Dhaka-1212
Bangladesh
Returns for International Orders
If you are returning an item from outside Bangladesh, please note that the return shipping costs will be at your expense. The same return conditions apply as for domestic returns.
For international orders, the return shipping process may take longer, so we recommend ensuring your package is fully insured and trackable. Once we receive the returned item, we will refund the cost of the item, but the original shipping charge will not be refunded.
Not Perfect Condition Items
If you receive an item that is defective or damaged in any way, please contact us immediately so we can resolve the issue promptly. You can reach out to our customer service team through our Contact Us page, and we will work with you to ensure a satisfactory solution.
If you notice any defects or damages in the item upon receiving it, please refrain from using it and initiate the return process within 14 days.
Additional Information
- Tracking Your Order:
Once your order has been shipped, we will provide you with a tracking number (for both domestic and international orders) so that you can monitor the status of your delivery. - Shipping Delays:
While we strive to deliver your order on time, please note that factors such as weather, holidays, and customs processing may cause delays beyond our control. We appreciate your patience and understanding during such instances. - Customs and Import Duties (International Orders):
For international shipments, customs duties and import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer, and we advise checking with your local customs office for more information.
Contact Us
If you have any questions about our shipping or return policies, or if you need assistance with tracking your order, please feel free to contact us:
- Email: kafiyafashion@gmail.com
- Contact Page: Kafiya Fashion Contact Page
- Postal Mail:
Kafiya Fashion
Suvastu Nazar Valley Shopping Center, Shop # 2/72 (2nd Floor)
Shajadpur, Gulshan, Dhaka-1212, Bangladesh
We are committed to providing you with the best possible shopping experience at Kafiya Fashion. If you have any concerns or need assistance with an order, don’t hesitate to get in touch with our customer support team. Thank you for choosing Kafiya Fashion!